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Terms & Conditions


The prices advertised on our website and any other literature are correct at the time of publishing but are subject to change. If any price change occurs before or after you have placed an order with us you will still only pay the price applicable to when the order was initially placed, and not therefore be expected to pay the altered increased or decreased amount.

All of our prices advertised include VAT at the standard rate.

If we do not have the product (or tortoise) you require in stock and cannot obtain it for you within a reasonable time frame then we will contact you (usually within two working days ) to notify you of this. A similar product (or tortoise) may be offered to you. It is your right to accept or decline this offer. No monies will be taken from your chosen credit or debit card until we have contacted you and you are entirely satisfied with the choice of your product (or tortoise).


Delivery charges & delivery procedure

On receipt of any Tortoise order we will contact you (usually within 2 working days) 


You may come and collect the tortoise from our office address (contact us page) please just call first to make an appointment 01482 222214

Tortoise Delivery

The tortoise and its housing will be delivered by Walkers, their delivery day is a Thursday, please be aware that the delivery is an all-day call 6am til 10pm

The delivery date must be confirmed by 12 noon on the Tuesday to receive a delivery within the same week.

The delivery fee is paid up front and will show on your invoice.

All delivery costs are also inclusive of VAT at the standard rate.

Live animals are packed and transported in accordance with UK laws, and approved by our environmental health's pet shop licensing body. 

We can NOT deliver livestock to Northern Ireland

No livestock orders will be taken from customers outside of the UK.

There’s is only one delivery fee if you purchase a tortoise along with any other items for the price of the tortoise delivery fee (£45.00 England & Wales £55.00 Scotland)

Non Tortoise deliveries

For items delivered by Royal Mail please allow up to 14 working days for delivery.

For items such as Indoor housing & outdoor housing the delivery charge is £10.95 *

(These items are not included within the free delivery over £20.00 offer)

Delivery Offers

Free delivery on orders over £20.00 does not include the following:


Outdoor Housing

Tortoise Tables

Deliveries to the following: Scottish Highlands, Channel Isles, Isle of Man, Isle of Scilly, Isle of Wight, Outer Hebrides, Shetland Isles, Orkney Isle, Northern Ireland, Aberdeenshire.

Please contact us on 01482 222214 for delivery costs*