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Terms & Conditions

Prices

The prices advertised on our website and any other literature are correct at the time of publishing but are subject to change. If any price change occurs before or after you have placed an order with us you will still only pay the price applicable to when the order was initially placed, and not therefore be expected to pay the altered increased or decreased amount.
All of our prices advertised include VAT at the standard rate.

If we do not have the product (or tortoise) you require in stock and cannot obtain it for you within a reasonable time frame then we will contact you (usually within two working days) to notify you of this. A similar product (or tortoise) maybe offered to you. It is your right to accept or decline this offer. No monies will be taken from your chosen credit or debit card until we have contacted you and you are entirely satisfied with the choice of your product (or tortoise).

Delivery charges & delivery procedure

On receipt of any Tortoise order we will contact you via telephone or email to arrange the collection or delivery (usually within 2 working days). Please ensure a valid contact number and email address is included on your order.

Collection
You may come and collect the tortoise from our office address (contact us page). An appointment must be made with ourselves beforehand.

Tortoise Delivery

The tortoise and any housing ordered will be delivered by Walkers Transport. Walkers collect the livestock from our premises on a Wednesday and will deliver to you on the Thursday. Please be aware that the delivery is an all day call (6am-10pm)
The delivery date must be arranged with us before 11am on a Tuesday in order to receive a delivery within the same week. We will never send a tortoise without speaking to you, the customer, beforehand to arrange the delivery.
The delivery fee is paid up front and will show on your invoice.
All delivery costs are also inclusive of VAT at the standard rate.
Live animals are packed and transported in accordance with UK laws, and approved by our environmental health's pet shop licensing body. 
We can NOT deliver livestock to Northern Ireland.
No livestock orders will be taken from customers outside of the UK.
Delivery to England and Wales is £45.00, and delivery to Scotland* is £55.00.

*Deliveries involving UK Postcodes beginning with AB, IV, KW, PH, HS and ZE may take up to 48 hours to arrive from the scheduled collection date, and a further delivery charge may be required.

Non Tortoise deliveries

For items delivered by Royal Mail please allow up to 14 working days for delivery.

For items such as Indoor housing & outdoor housing the delivery charge is £10.95 *
(These items are not included within the free delivery over £20.00 offer)

Delivery Offers

Free delivery on orders over £20.00 does not include the following:

  • Tortoises
  • Outdoor Housing
  • Tortoise Tables

Deliveries to the following: Scottish Highlands, Channel Isles, Isle of Man, Isle of Scilly, Isle of Wight, Outer Hebrides, Shetland Isles, Orkney Isle, Northern Ireland, Aberdeenshire.
Please contact us on 01482 222214 for delivery costs*