The Tortoise Shop. ("We") are committed to protecting and respecting your privacy.
We ensure that the provisions and obligations imposed by the new GDPR regulations and the Data Protection Principles together with any subsequent re-enactment or amendment thereof in storing and processing data, are complied with at all times.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
We collect and store the following data about you:
We collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
The data that we collect from you is kept by our processors;
Open Cart (order form information) - No card details are stored on this platform. This is solely to keep track of individual orders, contact number and be able to pull up a delivery address for returns and replacements
Rackspace (email correspondence) - This is for our security and yours. We only monitor emails should an issue arise.
Google (analytics, browsers, ip address, etc) - This is to ensure that we are reaching the correct customer base and not spamming those who are not looking for us.
DPD/Royal Mail/Walkers European Transport (name, address, contact phone number, email address) - Our couriers carry their own privacy policies for the use of your details in regards to delivering our products
PayPal/World Pay (name, address, contact number, email address, card details) - PayPal and World Pay have their own privacy terms for the holding of your personal data. They do not allow access to card details.
Please be aware that although we are confident that your data is secure, these companies do have their own Privacy Policies and timelines for keeping data.
We hold our copy of invoice/dispatch notes (containing name, address, contact number, email address and items ordered) for no more than 7 years.
We use information held about you in the following ways:
You have the right to;
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request must be submitted in writing and will be upheld within 21 working days.
Our cookies help us:
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Removing or not using cookies on our site will likely mean that our site will not work as you will expect.
(PHPSESSID) - To identify a specific user session and of which expires at the end of the session.
(_utm) - This cookie stores information via google analytics to track your activity on our site. This cookie is used by Soundcloud, YouTube and vimeo on our embedded players.
(UID / UIDR) - This is a third party cookie used by ShareThis (Our social plugin) to send tracking information to ComScore a data tracking company affiliated with ShareThis.
(VISITOR_INFO1_LIVE / YSC / PREF / GEUP / ACTIVITY) - These cookies are used by Youtube (Google) to allow you to view clips embedded on our site and also track some information.