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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Jaqueline, Ramsgate

Just received our delivery of 2 Horsefield Tortoises and Tortoise home, they've both arrived safety and pleased that you've given us ones that we can tell apart, We're very pleased with our new friends, many thanks again - Jaqueline.

Amie Neath, South Wales

I just want to say a BIG thank you to The Tortoise Shop for All of their help and advice. My Horsefield Package 1 arrived this morning. The staff are so friendly and are always willing to help with questions and order queries. I had to re-arrange the delivery date for my tortoise and it was no problem when I explained. I have nothing bad to say, except that I would Highly recommend The Tortoise Shop to anyone who is looking to buy or ask about their first tortoise. Amazing service Thanks guys I Really appreciate your help. As for Sherlock he (or she) is well and enjoying burying in the enclosed part of his tortoise table, he is very curious and is wandering around everywhere.

Cath , Cornwall

I received my horsefeild this morning was a bit worried about the journey but he was as bright as a button when I opened him up, he had a nice soak in the bath, he's had a good chomp and he's settled in well! We've called him ted, he's a quick little begger but can't fault the tortoise shop at all thanks guys for a lovely healthy chap! Cath

Jennifer, Liverpool

I've had my horsefield tortoise Shelby for a week now and our whole family adore her!! She is so outgoing and inquisitive, I've recommended The Tortoise Shop.Com to a few friends who are now thinking of getting one because they've met ours!!! Cannot wait for the warm weather the get her out basking in the sun!!!

Lynne, Livingston

Just a little note to say a HUGE thank you for our little Bob. We purchased the Horsfield package with a request that it be delivered Friday 12th April, the day of my sons birthday. The package arrived before 9am, with a soundly sleeping, well packaged Bob inside. Needless to say this is "THE BEST BIRTHDAY EVER". Bob is eating well already (even took some food from our hands!!), had a run round the house and had a little nap. We are delighted with everything. Thank you once again lynne

Angela ,

Just a note to thank you for such a fast delivery. I only ordered yesterday and received my goods this morning! Thanks again.

Amanda , Sudbury

My son has been after a tortoise for sometime. He saved all his Christmas, birthday and "jobs" money only spending the odd few pounds to buy a book on tortoises. It was just after his 12th birthday when he announced that he had enough money to buy a tortoise and the set up needed. We didn't agree straight away, I needed to do some research too! To be honest, I wasn't sure about buying a tortoise online, but after reading reviews and talking to The Tortoise Shop (who were very friendly and full of advice ) it helped me to make my decision. I placed the order online for our Horsfield Package Deal 2 on Good Friday, we got a phone call on the Tuesday to arrange delivery, and "Bruce" arrived on Wednesday morning all safely sleeping in his little box. We are all so very pleased with him, he is very entertaining to watch, and my son has been outstanding with him; I knew he would be :)

fiona simpson, mauchline

My new addition, Bullet, has just arrived. A 50th birthday present form my partner. I have wanted a tortoise for 40 years and this wee guy is everything I had hoped he would be. The service is second to none. I got the horsfield super saver deal and it comes with everything you need to get started. I placed a second order for the uva lamp the day after and asked for it to be added - no problem everything arrived in the one box, on time and with no problems. Dont be fooled by the "Super Saver Deal" heading - they are top quality products, the table is very substantial and well built, the leaflet is very informative for "newbies" like me. Bullet is happily basking, the only thing missing from the order was a pair of sunglasses for him!!!

Michelle, Northamptonshire

Herbert our little marinated torti Just a little note to say thankyou for our little herbi,He is lovely and facinating to watch,Hopefully we will be able to get him a little friend later on in the year.

Helen Greenock,

Hi received my wee Horsefield Tortoise and he/she is the most adorable wee thing ever.Took a wee while to eat now it eats like a horse lol. My poor cat doesnt know what to make of it. He/she is a wee joy to have