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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Tracey, Manchester

Just wanted to say a big thankyou for our adorable tortoise, my little girl is absolutly delighted with him and has named him Marmalade... i also think i may be ordering another one very soon : ) ...if your reading thinking of ordering...these guys are fab, straight forward, safe delivery and beautiful tortoises...thankyou very much

M Teleki, Shrewsbury

My beautiful little Horsfield Tortoise arrived this morning and being a first time tortoise owner I was a little nervous about setting up by the instructions included the care booklet have really helped! Little Kató is nicely settled in and wandering around the table, taking great interest in the cuttlefish! My Mother who wasn't too keen on having a tortoise has been won over completely. Thank you so much for such fantastic service and extremely quick delivery, the quick answering to my questions has out me totally at ease and I'm sure in the future if I need any help I'll be sorted in no time. Would definitely recommend!


Hi, I wanted to drop you a line to say how happy we are with the new additions to our family, we love them so much and can't believe how much you can fall in love with such little creatures! The service you provided was excellent and we would Recommend you to anyone! We have a question though, would you be able to tell us how old our tortoises (tommy and Rosie :)) are? Thanks again for everything, Julian, Kate, Ellie and Lucy.

Heather Mears, Dorset

I just wanted to say thank you for the detailed hibernation advice you have available, its the first time we have put our tortoise to bed, and reading all your advice helped no end it made me a little less terrified, Eddie is now sleeping soundly in the fridge, though cant wait for him to wake up! and yes i will be following your advice on wake up!

Derek ,

The cutest thing EVER arrived on Tuesday 17th Dec 2013 at 12:10. He was so shy at first but 3 days later he is showing of his funny little personality climbing up things, and having his first poo in his water! He is the smallest cutest thing ever and couldn't ask for anything better. The deluxe table I bought was also amazing quality, and all the lights are good quality, with the basking bulb only 40 watts and the UV/UVA bulb only 27 Watts so its not too much energy! The table quality build is excellent and is one of the best built things I have seen in a long time, and it comes ready built, with the who set up ready within 5 minutes which is excellent when all you want to do is spend time with your tortoise! My marginated is a He until he is old enough to find out for sure, however the bow on his shell makes me think he will be a girl!!

M Barber ,

Hi Janine, Just a little note to thank you for organising that for me at such short notice yesterday. The little tortoise arrived safe and warm this morning to a very happy and surprised girlfriend. The little tortoise is now asleep on the sofa with Lauren all cosy and warm. Thanks for all your help. Best, Max

Margaret, Glasgow

My boyfriend got me the horsefield tortoise, which I have named Hugo, he arrived safely in Glasgow last Wednesday and has been a joy, he has settled in really well and is a real character. We got package deal 2 which was excellent value for money, excellent quality table for my new wee friend. Would recommend anyone thinking of buying a tortoise to buy one from the tortoise shop.

Jaqueline, Ramsgate

Just received our delivery of 2 Horsefield Tortoises and Tortoise home, they've both arrived safety and pleased that you've given us ones that we can tell apart, We're very pleased with our new friends, many thanks again - Jaqueline.

Amie Neath, South Wales

I just want to say a BIG thank you to The Tortoise Shop for All of their help and advice. My Horsefield Package 1 arrived this morning. The staff are so friendly and are always willing to help with questions and order queries. I had to re-arrange the delivery date for my tortoise and it was no problem when I explained. I have nothing bad to say, except that I would Highly recommend The Tortoise Shop to anyone who is looking to buy or ask about their first tortoise. Amazing service Thanks guys I Really appreciate your help. As for Sherlock he (or she) is well and enjoying burying in the enclosed part of his tortoise table, he is very curious and is wandering around everywhere.

Cath , Cornwall

I received my horsefeild this morning was a bit worried about the journey but he was as bright as a button when I opened him up, he had a nice soak in the bath, he's had a good chomp and he's settled in well! We've called him ted, he's a quick little begger but can't fault the tortoise shop at all thanks guys for a lovely healthy chap! Cath