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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Irene, Sheffield

Today the 23rd January 2015 we travelled to The Tortoise Shop to collect our baby from Sheffield. After carefully choosing ours she was carefully packed for her travel back to Sheffield. Wow, she has settled in already exploring her new surroundings and chomping on the cuttlefish. She has bathed and ate with vigour. Vinny my grandson loves her already and it may sound silly but I am sure she is already responding to voices. Her little head was upright and eyes wide open taking everything in. LOVE HER.

The Glover family , Nottingham

Darwin arrived safe and sound on 16/10/14 and is absolutley beautiful. My daughter saved every penny she was given to buy him/her. She adores him and he is a much loved member if our family. He has settled in well and developed a taste for chicory leaves! He is slowly getting to know us all. Thanks Tortoise Shop!

Bev, Cambridgeshire

I spent a lot of time doing research until I got my Horsfield on May 20th. He is super, he arrived well packaged and after having a warm bath and some food he settled in straight away. I have had him 5 months now and he is delightful, he has quickly made a space in the family just for him (we call him a him for now but I'm not sure). We would be lost without him. I have had to contact the tortoise shop on two occasions so far and they are so helpful and so knowledge full, they quickly answered my questions. It's so reassuring to know there is somewhere who knows what they are talking about to turn to for advice. I cannot praise this service enough. Thank you to all at the Tortoise Shop. Bev

Abi, London

Hello! We got our little Quentin in January this year and he's just brilliant! I've wanted a tortoise since I was a child so this actually was a dream come true. He's a great little friend and so inquisitive! He's made such an impact that my brother has asked for a tortoise for his birthday and so we'll be ordering Quentin a cousin soon! Thank you for all your help when we ordered and the info and set up from the shop is brilliant. Quentin says Hi!

Helen gardner, LECHLADE on thames

We received our horsfield tortoise 3 weeks ago, the kids have named it waffle (his markings look like a toasted waffle!!). He has become part of the family, great to watch with a lovely temperament. Loves his daily bath and his food!! We are growing tortoise food from seeds and the kids love it. A fantastic pet, an unusual pet that people are fascinated to see. We got one of the starter packs so came with everything, easy to set up and start. Would recommend the tortoise shop, great help and advice whilst we're thinking about this and great communication with the delivery. Looking forward to many happy years with waffle. Many thanks The Gardner family Xxx

Jim Stray, Castlewellan

Following ordering two hatchlings from the Tortoise Shop they arrived on Wednesday and my wife is delighted. Despite the journey from Hull to Northern Ireland I am sure it will take a while for them to settle in their new surroundings (Home made tortoise table made from a set of drawers). My wife loves giving them their daily bath and is fascinated watching them, at least she is leaving me alone now. They were bought as a birthday present but arrived after that date but all is forgiven now with her two new babies settling in. My thanks to the Staff of the Tortoise Shop especially Gemma and Janine who kept me well informed and were always very polite when I rang or e-mailed. Sept 2014

Dan, Durham

I just want to leave a message to say a HUGE thank you to Gemma and everyone at the Tortoise Shop for my new little one 'Tyler". He arrive safely around 10:00am, he was a little shy but he had a nice warm bath and some food and settled right in. He is such a little charmer! Full of personality and so so cute! He's completely won over all my family and friends who think he is just the best! Also, with me not owning a Tortoise before, I'm always worried and concerned about the least little thing and have so many questions which The Tortoise Shop are always on hand to help and offer great advice! Thanks again to everyone at TTS!

Vicky Dale Filey, North Yorkshire

Thank you. We picked up our 2 Horsfield tortoises from you on Wednesday. They are so adorable. They are settling in nicely. Easy to see who is who as they are different coloured shells. Staff are extremely friendly and helpful. Our Family are also considering amount getting a tortoise from here. I would recommend this seller to anyone, because it's obvious they really care for these little tortoises.


Just like to thank you guys, (Gemma?) for sorting out our little tortoise "Matilda" that we collected along with her new home on Monday! she has settled straight in already, taking herself to bed in the evening even before the lights go out, (on a timer for 10 hrs a day) and up and looking out of her bedroom as soon as they came on. She had her bath on arrival home, and then went in her new home, eating almost straight away from the fresh Rocket and dandelions we had for her:-) Very pleased with her!

Bella, London

Hi, my tortoise Billy has been with me for 2 and a half years now and he is well and growing fast. When I got him from you, you gave me all the information and everything I needed.Your leaflets reassured me about everything new tortoise owners worry about.I thought the service was so good that I have just ordered another one from you. I love your shop because it seems to really care about all the tortoises that you produce and you gave Billy the best start in life, thank you.