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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Vicky Dale Filey, North Yorkshire

Thank you. We picked up our 2 Horsfield tortoises from you on Wednesday. They are so adorable. They are settling in nicely. Easy to see who is who as they are different coloured shells. Staff are extremely friendly and helpful. Our Family are also considering amount getting a tortoise from here. I would recommend this seller to anyone, because it's obvious they really care for these little tortoises.


Just like to thank you guys, (Gemma?) for sorting out our little tortoise "Matilda" that we collected along with her new home on Monday! she has settled straight in already, taking herself to bed in the evening even before the lights go out, (on a timer for 10 hrs a day) and up and looking out of her bedroom as soon as they came on. She had her bath on arrival home, and then went in her new home, eating almost straight away from the fresh Rocket and dandelions we had for her:-) Very pleased with her!

Bella, London

Hi, my tortoise Billy has been with me for 2 and a half years now and he is well and growing fast. When I got him from you, you gave me all the information and everything I needed.Your leaflets reassured me about everything new tortoise owners worry about.I thought the service was so good that I have just ordered another one from you. I love your shop because it seems to really care about all the tortoises that you produce and you gave Billy the best start in life, thank you.

Kate, Blackburn

Just wanted to say a huge thank you for the efficient and professional response to my enquires. Ted the tortoise has settled into our classroom very well. He arrived on time and was safely packaged. The children adore him and he is very entertaining. Thank you again!


Thank you for the beautiful tortoise, he/she is lovely, the children in our class think he's great and he seems to have made friends with our current tortoise too. Thank you again so much, Kate

Tracey Pavitt ,

I just wanted to say thank you for such clear and straightforward information. I have had my Iberia tortoises for 3 years and have been given different advice by vets and by shops.... I felt I just couldn't get anything right and regretted ever buying them until recently. I feel I am finally getting to grips with what is needed for them, I just hope they have not suffered too much with all the conflicting methods and approaches. All I want is to do the right thing!

Olivia & Duncan, Livingston

Our Horsefield 'Sherman' has been with us for three years now. He's been hibernated twice (most recently for eight weeks) with absolutely no problems whatsoever. He currently weighs 360g. We went through a phase when he had a fixation for garden peas and refused all other foods. We battled through that and now he'll happily eat dandelion, 'little gem' and Romaine lettuce. I'm also growing a tortoise seed mixture to keep him on the right food base. He's quite a character, willfull, determined and fearless. He will persist however in swallowing stones when he's put in the garden. The Vet said not to worry what goes in one end eventually appears again at the other end! Can't remember now what life was like without a tortoise galloping around the conservatory!

Tracey, Manchester

Just wanted to say a big thankyou for our adorable tortoise, my little girl is absolutly delighted with him and has named him Marmalade... i also think i may be ordering another one very soon : ) ...if your reading thinking of ordering...these guys are fab, straight forward, safe delivery and beautiful tortoises...thankyou very much

M Teleki, Shrewsbury

My beautiful little Horsfield Tortoise arrived this morning and being a first time tortoise owner I was a little nervous about setting up by the instructions included the care booklet have really helped! Little Kató is nicely settled in and wandering around the table, taking great interest in the cuttlefish! My Mother who wasn't too keen on having a tortoise has been won over completely. Thank you so much for such fantastic service and extremely quick delivery, the quick answering to my questions has out me totally at ease and I'm sure in the future if I need any help I'll be sorted in no time. Would definitely recommend!


Hi, I wanted to drop you a line to say how happy we are with the new additions to our family, we love them so much and can't believe how much you can fall in love with such little creatures! The service you provided was excellent and we would Recommend you to anyone! We have a question though, would you be able to tell us how old our tortoises (tommy and Rosie :)) are? Thanks again for everything, Julian, Kate, Ellie and Lucy.