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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Michelle, Southampton

My new little friend arrived yesterday, earlier than expected time wise but that didn't matter. Set up the table and then opened the box. Overwhelmed by the size, so much smaller than I was expecting and I was expecting small. Super cute. The baby I have called M for the time being wondered around it's new home, before demolishing some food. Can't stop watching M even if M is just sitting still under the lamp. Thanks guys.

Lynsey Attwood, Edgware

In 2008 I told my mum I wanted to buy a horsfield tortoise. She thought it was an unusual pet to buy, not knowing anything about tortoises. I ordered one and when it arrived he arrived in a box the size of a cress box as he was so tiny. When we opened it, he popped his head out and we all fell in love with him instantly! He sits on our lap and watches the TV with us and runs over when he sees or hears us..We kiss him goodnight before he goes to bed lol..Tortoises are a great pet to own..

Christina, Kent

Hi, just to let you know my two tortys arrrived safe and well, the delivery guy was great. They ate well (fresh salad leaves, with calc dust) and bathed and had a drink within an hour of arriving, then settled in their warm box under the heat light and are now snuggled and sleeping. Can already see the different personalities of the two, one of them seems to have taken a liking to my 3 year old! Thank you so much, they are beautiful, and very friendly!

Pam Norman, Grimsby

I would like to say a very very big thank you to Gemma, for her patience. I brought my first tort from a pet shop, unfortunately the tort was poorly and did not survive, then I found the tortoise shop and now have two Hermans Jess and Sky who are healthy and a delight to watch thank you so much

Vicky , Brighouse

A massive thank you for the excellent service. We have now had Aragorn, for just over a week and has settled in to our family so quickly. He is loving to climb, and scratch around, much to the cats amusement. He is such a little character and we are so pleased to have him in our home.

Marie Saunders , Hull

Excellent service. Will be shopping with you again.

Marie, Aberdeenshire

Both our torts died coming out of hibernation this year and I was very nervous about getting another. After several long chats with Gemma and the team we bought a Marginated. Bimble arrived safe and well with Steve the animal courier who braved the storms to bring "her" to the North East of Scotland. We couldn't believe how small she was. She has settled in well, loves eating dandelions which have just started to appear in our garden and watercress which is her favourite, she also attacks her cuttlefish bones with so much gusto for such a little beastie. When her light goes off at night she buries herself in to the warm substrate and goes to sleep. We really love watching her and she is slowly getting used to all the different noises and our voices but she is still a little nervous about being touched or bathed. Thank you all at the Tort shop once again.

Irene Nowakowski , Sheffield

Our tortoises Agnes and Clyde have had their first taste of the outside world. Natural sunlight, warmth and fresh air. Didn't leave them out for long, but we think they enjoyed the taster session. Roll on the warm weather, can't wait to see them having a good time.

Irene , Sheffield

Thank you to all at the Tortoiseshop. Couldn't get down this time from Sheffield to pick up our second tortoise to join Agnes that we fetched ourselfs from you, so had her/him delivered my the animal courier that you use. I was I little worried about this but I needn't have been. The courier (Steve) was so kind and thoughtful and he delivered our little man safely. He/her is absolutely beautiful and is so tiny when put her/him at the side of Agnes, whom we have had now for just over three weeks and doing extremely well. This little man is so active and within 15mins in the tortoise house had already ate. Now when the lights went out at 6pm they both toggled of together and are now snuggled up to each other in their little bedroom under their tea towel. Big thank you again. Irene/Ron. ( proud tortoise owners)

Isabella Chapman, Newark

Since I got Jasmine which was 9/01/15 she has been quite good eating her food and having lots of baths. I didnt realise this at first but she has little paches on her legs, she loves to dig to get to sleep and loves to nibble and scrape her claws on the cuttlefish bone, I loved the advice that they gave me about tortoises so now hopefully Jasmine should live a happy life with me, I always wanted a tortoise since about july time but had to wait over christmas so I could get my birthday money towards it! Thanks again, I now know where to get my other stuff from!