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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Irene Nowakowski , Sheffield

Our tortoises Agnes and Clyde have had their first taste of the outside world. Natural sunlight, warmth and fresh air. Didn't leave them out for long, but we think they enjoyed the taster session. Roll on the warm weather, can't wait to see them having a good time.

Irene , Sheffield

Thank you to all at the Tortoiseshop. Couldn't get down this time from Sheffield to pick up our second tortoise to join Agnes that we fetched ourselfs from you, so had her/him delivered my the animal courier that you use. I was I little worried about this but I needn't have been. The courier (Steve) was so kind and thoughtful and he delivered our little man safely. He/her is absolutely beautiful and is so tiny when put her/him at the side of Agnes, whom we have had now for just over three weeks and doing extremely well. This little man is so active and within 15mins in the tortoise house had already ate. Now when the lights went out at 6pm they both toggled of together and are now snuggled up to each other in their little bedroom under their tea towel. Big thank you again. Irene/Ron. ( proud tortoise owners)

Isabella Chapman, Newark

Since I got Jasmine which was 9/01/15 she has been quite good eating her food and having lots of baths. I didnt realise this at first but she has little paches on her legs, she loves to dig to get to sleep and loves to nibble and scrape her claws on the cuttlefish bone, I loved the advice that they gave me about tortoises so now hopefully Jasmine should live a happy life with me, I always wanted a tortoise since about july time but had to wait over christmas so I could get my birthday money towards it! Thanks again, I now know where to get my other stuff from!

Irene, Sheffield

Today the 23rd January 2015 we travelled to The Tortoise Shop to collect our baby from Sheffield. After carefully choosing ours she was carefully packed for her travel back to Sheffield. Wow, she has settled in already exploring her new surroundings and chomping on the cuttlefish. She has bathed and ate with vigour. Vinny my grandson loves her already and it may sound silly but I am sure she is already responding to voices. Her little head was upright and eyes wide open taking everything in. LOVE HER.

The Glover family , Nottingham

Darwin arrived safe and sound on 16/10/14 and is absolutley beautiful. My daughter saved every penny she was given to buy him/her. She adores him and he is a much loved member if our family. He has settled in well and developed a taste for chicory leaves! He is slowly getting to know us all. Thanks Tortoise Shop!

Bev, Cambridgeshire

I spent a lot of time doing research until I got my Horsfield on May 20th. He is super, he arrived well packaged and after having a warm bath and some food he settled in straight away. I have had him 5 months now and he is delightful, he has quickly made a space in the family just for him (we call him a him for now but I'm not sure). We would be lost without him. I have had to contact the tortoise shop on two occasions so far and they are so helpful and so knowledge full, they quickly answered my questions. It's so reassuring to know there is somewhere who knows what they are talking about to turn to for advice. I cannot praise this service enough. Thank you to all at the Tortoise Shop. Bev

Abi, London

Hello! We got our little Quentin in January this year and he's just brilliant! I've wanted a tortoise since I was a child so this actually was a dream come true. He's a great little friend and so inquisitive! He's made such an impact that my brother has asked for a tortoise for his birthday and so we'll be ordering Quentin a cousin soon! Thank you for all your help when we ordered and the info and set up from the shop is brilliant. Quentin says Hi!

Helen gardner, LECHLADE on thames

We received our horsfield tortoise 3 weeks ago, the kids have named it waffle (his markings look like a toasted waffle!!). He has become part of the family, great to watch with a lovely temperament. Loves his daily bath and his food!! We are growing tortoise food from seeds and the kids love it. A fantastic pet, an unusual pet that people are fascinated to see. We got one of the starter packs so came with everything, easy to set up and start. Would recommend the tortoise shop, great help and advice whilst we're thinking about this and great communication with the delivery. Looking forward to many happy years with waffle. Many thanks The Gardner family Xxx

Jim Stray, Castlewellan

Following ordering two hatchlings from the Tortoise Shop they arrived on Wednesday and my wife is delighted. Despite the journey from Hull to Northern Ireland I am sure it will take a while for them to settle in their new surroundings (Home made tortoise table made from a set of drawers). My wife loves giving them their daily bath and is fascinated watching them, at least she is leaving me alone now. They were bought as a birthday present but arrived after that date but all is forgiven now with her two new babies settling in. My thanks to the Staff of the Tortoise Shop especially Gemma and Janine who kept me well informed and were always very polite when I rang or e-mailed. Sept 2014

Dan, Durham

I just want to leave a message to say a HUGE thank you to Gemma and everyone at the Tortoise Shop for my new little one 'Tyler". He arrive safely around 10:00am, he was a little shy but he had a nice warm bath and some food and settled right in. He is such a little charmer! Full of personality and so so cute! He's completely won over all my family and friends who think he is just the best! Also, with me not owning a Tortoise before, I'm always worried and concerned about the least little thing and have so many questions which The Tortoise Shop are always on hand to help and offer great advice! Thanks again to everyone at TTS!