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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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laura smith, Exeter

I am in love with my 2 babies Joel and Nicole! They are the cutest little things ever. The whole process from ordering the babies to them being delivered was second to none! Absolutely amazing!!! I ordered the large deluxe set up plus an extra tortoise .I got a phone call from them on Monday to ask if Thursday would be a good date for them to be delivered. Well last night i get a phone call from the courier stating he would deliver them at about 9am ( and i'm in Devon) so i was really impressed with that! The delivery driver was extremely friendly and took care handing my the boxes. When i opened the box the 2 of them seemed very happy and well packaged, i gave them a bath to warm up while i set up their table and they were soon very active. They had a lovely feed on dandelions before exploring their new home. I must say they are very inquisitive and they certainly like to climb. What i also like is that i was sent 2 tortoises that you can tell apart !! I would definitely recommend.

Stoms Momma, St Helens

My little torty ''Storm'' has been with us for a week now and me and my little boy are totally in love with him! I would definitely recommend to anyone with small children getting a torty as a pet!

Sally, somerset

baby horsfield tortoise arrived this morning we all fell in love with this sweet little baby, the table is great. Heshe has settled in very well. Thank you, for our new little friend.

Jean Bignell, Harlech

After a trip from Hull to North Wales , 2 tiny horsefelds arrived this morning for 2 ecstatic daughters .. lively and lovely little pets .. thank-you x

Marie, Hertfordshire

My marginated tortoise package came last night healthy happy little baby stuffing his face already nice table set up he's made himself at home already thank you

Benji, Carmarthen

My Marginaged arrived this afternoon, I left him under the basking light and 10 minutes later he was eating, so he seems to have settled in great! 100% would recommend

Jayne dee, Cleckheaton

Absolutely delighted with the Horsfield delux pro package. Friendly, helpful staff . Well organised easy collection. Beautiful little tortoise my children adore. Many thanks. Xx

Peter, Southend

Just recived my tortious table only taken 3 days well pleased. It's everything that say so impressed with the tortoise shop I've opened an account so will be back. Thank you I'm a happy chap.

Lornna Aston-Perry , Northwich

I've just called the shop as the vet couldn't help me re my newly adopted Tortoise who has her eyes shut! The advisor was extremely helpful and patients as I asked lots of questions and offered her assistant again in the future if I'm still a little lost as what to do with my two new shelled family members! I can not thank you enough for not making me feel silly and offering excellent customer service! I will recommend you 110%

Jennifer Rew, Barnstaple

Thank you so very much my two babies arrived this afternoon no nerves at all with them. They are being very inquisitive and they seem to enjoy being cuddled. They've had some dandelion leaves which they seem to have enjoyed. A big thank you to the delivery man he was very polite and helpful. Thinking of names for them now. Once thank you I'll keep doing updates on them.