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Customer Testimonials

Your feedback is important to us, whether its good or bad. It helps us understand how we are doing and if we are meeting our customers’ expectations.

To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.

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Peter, Southend

Just recived my tortious table only taken 3 days well pleased. It's everything that say so impressed with the tortoise shop I've opened an account so will be back. Thank you I'm a happy chap.

Lornna Aston-Perry , Northwich

I've just called the shop as the vet couldn't help me re my newly adopted Tortoise who has her eyes shut! The advisor was extremely helpful and patients as I asked lots of questions and offered her assistant again in the future if I'm still a little lost as what to do with my two new shelled family members! I can not thank you enough for not making me feel silly and offering excellent customer service! I will recommend you 110%

Jennifer Rew, Barnstaple

Thank you so very much my two babies arrived this afternoon no nerves at all with them. They are being very inquisitive and they seem to enjoy being cuddled. They've had some dandelion leaves which they seem to have enjoyed. A big thank you to the delivery man he was very polite and helpful. Thinking of names for them now. Once thank you I'll keep doing updates on them.

Michelle, Southampton

My new little friend arrived yesterday, earlier than expected time wise but that didn't matter. Set up the table and then opened the box. Overwhelmed by the size, so much smaller than I was expecting and I was expecting small. Super cute. The baby I have called M for the time being wondered around it's new home, before demolishing some food. Can't stop watching M even if M is just sitting still under the lamp. Thanks guys.

Lynsey Attwood, Edgware

In 2008 I told my mum I wanted to buy a horsfield tortoise. She thought it was an unusual pet to buy, not knowing anything about tortoises. I ordered one and when it arrived he arrived in a box the size of a cress box as he was so tiny. When we opened it, he popped his head out and we all fell in love with him instantly! He sits on our lap and watches the TV with us and runs over when he sees or hears us..We kiss him goodnight before he goes to bed lol..Tortoises are a great pet to own..

Christina, Kent

Hi, just to let you know my two tortys arrrived safe and well, the delivery guy was great. They ate well (fresh salad leaves, with calc dust) and bathed and had a drink within an hour of arriving, then settled in their warm box under the heat light and are now snuggled and sleeping. Can already see the different personalities of the two, one of them seems to have taken a liking to my 3 year old! Thank you so much, they are beautiful, and very friendly!

Pam Norman, Grimsby

I would like to say a very very big thank you to Gemma, for her patience. I brought my first tort from a pet shop, unfortunately the tort was poorly and did not survive, then I found the tortoise shop and now have two Hermans Jess and Sky who are healthy and a delight to watch thank you so much

Vicky , Brighouse

A massive thank you for the excellent service. We have now had Aragorn, for just over a week and has settled in to our family so quickly. He is loving to climb, and scratch around, much to the cats amusement. He is such a little character and we are so pleased to have him in our home.

Marie Saunders , Hull

Excellent service. Will be shopping with you again.

Marie, Aberdeenshire

Both our torts died coming out of hibernation this year and I was very nervous about getting another. After several long chats with Gemma and the team we bought a Marginated. Bimble arrived safe and well with Steve the animal courier who braved the storms to bring "her" to the North East of Scotland. We couldn't believe how small she was. She has settled in well, loves eating dandelions which have just started to appear in our garden and watercress which is her favourite, she also attacks her cuttlefish bones with so much gusto for such a little beastie. When her light goes off at night she buries herself in to the warm substrate and goes to sleep. We really love watching her and she is slowly getting used to all the different noises and our voices but she is still a little nervous about being touched or bathed. Thank you all at the Tort shop once again.