Newsletter Subscribe

Delivery Information

On receipt of any Tortoise order we will contact you via telephone or email to arrange the collection or delivery (usually within 2 working days). Please ensure a valid contact number and email address is included on your order.

Tortoise Delivery

The tortoise and any housing ordered will be delivered by Walkers Transport. Walkers collect the livestock from our premises on a Wednesday and will deliver to you on the Thursday. Please be aware that the delivery is an all day call (approximately 6am-10pm)


The delivery date must be arranged with us before 10:30am on a Tuesday in order to receive a delivery within the same week. We will never send a tortoise without speaking to you, the customer, beforehand to arrange the delivery.


Delivery to England and Wales is £45.00, and delivery to Scotland* is £55.00.

The delivery fee is added to your order at the checkout.

We can NOT deliver tortoises to Northern Ireland, Republic of Ireland or any of the UK's surrounding islands.

*Deliveries involving UK Postcodes beginning with AB, IV, KW, PH, HS and ZE may take up to 48 hours to arrive from the scheduled collection date, and a further delivery charge may be required. In adverse weather conditions, we may cancel your delivery until such time that it is safe for the tortoise to travel (we will always try to notify you of this decision right away).

Collection
You may come and collect the tortoise from our office address within our opening hours (contact us page). An appointment must be made with ourselves beforehand either by phone or email.

Non Tortoise deliveries

We aim to deliver smaller items through Royal Mail within 2-3 working days, however, you must allow up to 14 working days if your package does not arrive right away.

Orders under £25 incur a post and packing fee of £4.99

For large items such as Indoor housing & outdoor housing the delivery charge is £10.95 *

We aim to ship large items within 2-3 working days
(These items are not included within the free delivery over £25.00 offer)

Delivery Offers

Free delivery on orders over £25.00 does not include the following:

  • Tortoises
  • Outdoor Housing
  • Tortoise Tables
  • Tortoise Packages

*Deliveries to the following may not be possible or may incur added delivery fees: Scottish Highlands, Channel Isles, Isle of Man, Isle of Scilly, Isle of Wight, Outer Hebrides, Shetland Isles, Orkney Isle, Northern Ireland, Aberdeenshire.
Please contact us on info@thetortoiseshop.com for delivery costs

Bank Holidays and Christmas

Items will not be shipped over the weekend or Bank Holiday Mondays (and Good Friday).

Items will not be dispatched between Christmas and New Year. There will always be a blog available in December to highlight final delivery dates and New Year startup dates.