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Covid-19 Updates

By: Natalie Times Read: 4362
Covid-19 Updates

We want to keep you updated on our status every step of the way. Days we will be open, which delivery services may have been interrupted, etc.

Check the date for each update, if nothing has been expanded on, then the situation remains the same for that update.

Tuesday 11th August

We are still closed to the public and will remain so until further notice. We will allow tortoise collections, when the tortoises are ready to leave us and through the Christmas period, so long as an order has been placed and appointment booked. We cannot see this changing within this year, but will continue to monitor the situation and review our collection rules. We will only be allowing one person into the building to collect the tortoise. If this is not possible and you need to bring a family member, you will receive contactless delivery to your car. We will not be allowing collections for any order which do not include a tortoise and you will not be allowed to purchase items upon arrival, so please ensure you have ordered everything you need before your collection date (we can put additional orders with your tortoise order, to collect at your appointment). 

Wednesday 23rd June

Following the recent updates on shops reopening, we've taken some time to really think about our own situation, as a small business and personally.
We feel it is not yet time to reopen to the public, but we are working on making our workplace safe for visitors to collect their pre-ordered tortoises and setups, later in the year.
Those who have pre ordered are already aware of the timescales for availability. As detailed in your pre order email, you will receive a booking email when the tortoises are ready for their new homes. This email will contain the option for collection (and a refund of your delivery fee), with instructions on how we will process your collection.
For complete clarity, we would like you to be aware that we will not being allowing children on the premises. If you are coming alone with a child, we will have measures in place for a drop off to your parked car outside of our premises.
Non tortoise orders will remain delivery only for the foreseeable future, to keep traffic through our door to a minimum.
As a team of two, we cannot afford to take health risks at a time when the virus is still very much a threat.
Thank you for your understanding in these strange times.

Monday 11th May

Further to the latest government guidelines, we will not be reopening our shop to the public until social distancing is no longer necessary. 

We are still here during opening hours to receive your calls and emails, and to package and post orders. 

We currently have 1-2 weeks delay on indoor and outdoor housing due to increased demand and slow delivery times for packaging materials. Please bear with us as we work through this busy period at an uncertain time.

Wednesday 22nd April

We're busy busy, so here as per usual opening hours. We are continuing to send orders out almost as soon as we receive them, however, some couriers and Royal Mail depots are experiencing a backlog, so please do not fret if there is a slight delay in your order. Large items will still be sent on a next day service, with the tracking information sent to you via email, direct from APC. So if you do not receive your order the next working day, keep an eye on the tracking information.

Wednesday 8th April

We are in the office during normal opening hours today and tomorrow, but it will be emails only over the Easter break. Gemma will be back on Tuesday for limited hours throughout next week. Orders placed before lunch today, will be posted out today. Orders arriving later, may not leave until Tuesday. We will not send things out tomorrow, as this jeopardises your parcels, due to them sitting/being thrown around the depot waiting to be delivered on Tuesday.

Thursday 2nd April

We are still answering emails and Facebook messages, but will not be available for calls now until Monday.

Monday 30th March

We are working normal opening hours this week to post out and answer the phone, however, it is still delivery only.

Wednesday 25th March

Although we are still taking orders as usual, we have now reduced our working days. We will update on Monday which days we will be dispatching products, but for the time being any orders placed after 12pm yesterday will be dispatched on Friday. 

Tuesday 24th March

We are still taking orders for delivery.

Due to the current lockdown status, we will no longer be accepting customer collections, this option is to be removed from our website immediately and all customers who arrive at the unit will be turned away. Our Unit is too small to keep the recommended 2 meter distancing in place.

All courier's are still running, but with new contactless measures in place.

Monday 23rd March

It is important to note that we are still open and both very healthy. We are happy to welcome visitors, however, unlike in school holidays and due to social distancing, we do not have the space to have entire families visit us.
In line with social distancing and contactless payments, please place your order through the website, we can then book you an appointment if you wish to collect your order. Please stick to that appointment, so we have the time to disinfect between visits. There are only two of us running this small, but seemingly large company (so we've heard) and we are trying our hardest to keep things normal, however, it is very important that we look after our own health as well as yours, by not overcrowding small areas