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2020 Pre Order Terms and Conditions

By: Natalie Times Read: 555
2020 Pre Order Terms and Conditions

Pre orders are live on the website, all tortoises and packages are available on a first come first serve basis

Tortoises or Packages must be purchased in full to reserve that tortoise for yourself.

If you choose the delivery option, you will be charged for the delivery, at the time of ordering. (this can be refunded if you choose to collect or cancel your order)

Should you change your mind between waiting for the certificates to arrive and booking your delivery/collection, you will be able to request a full refund, with no added charges or fees for cancellation.

Dates for availability are only estimates, based on APHA's claim of returning applications within 15 working days, wait time is in the hands of APHA. We cannot ask them to put a rush on, this is their busiest time of the year too.
You can find our pre orders in the Shop categories Tortoise Packages and Tortoises for Sale

If you pre order a tortoise without a setup, please ensure you have your tortoise table ready as soon as possible, in order to avoid delays. We will contact you for photos of your setup prior to delivery/collection bookings


We have currently removed the pick up from store option from our checkout, due to the government restrictions. As the future in the matter is currently unknown, we cannot guarantee that you will be able to collect your tortoise. However, if you pay for delivery and we are allowed to re open before your tortoise is delivered, we will be able to offer you a collection and refund the delivery fee. Please state your preference in the comments in checkout, to make it easier to find those wanting to collect.