Testimonials

FAQs

On this page we have tried to answer some common tortoise related questions.

If you have any additional questions that you think would be handy if answered on this page please ask via our contact page.

Please also see our FREE Tortoise Care Booklet here, which is full of helpful information for any tortoise owner.

Deliveries FAQ's

There are two ways in which you can receive your tortoise;

Collection – Usually the best way to receive your tortoise is to come over to the office and collect it! This way, you get to see how the tortoises live when they are with us, and you are able to choose your own new family member. You will also be able to have a face to face conversation with one of our staff members, so any questions you may have can be answered there and then. Once an order has been placed we will contact you to arrange an appointment for collection.

OR

Delivery – Don’t worry if you are unable to collect your tortoise yourself, you can have your new addition delivered to an address of your choice instead. Our Livestock Courier collects from us every Wednesday and delivers every Thursday. Once an order has been placed we will contact you to arrange the delivery. For more information, please do not hesitate to contact us.

Free delivery on Orders over £20.00, Orders under £20.00 a £4.99 delivery applies on all food, bedding, lighting & accessories.

Free of charge delivery exclusions inc Scottish Highlands, Channel Isles, Isle of Man, Isle of Scilly, Isle of Wight, Outer Hebrides, Shetland Isles, Orkney Isle, Northern Ireland, Aberdeenshire. Please contact us on 01482 222214 for delivery costs*

Tortoise Food FAQ's

The plain answer is NO, in our experience these pellets are very high in protein and extremely addictive.

As always a natural diet is best !!!!!!!!

Ideally you should feed your tortoise 5 out of 7 days, this way the tortoise won't over eat. As for the amount, ideally the tortoise will eat the same amount of food as the size of the tortoise in question for example: 1 year old a few leaves, 6 year old small handful. 

If your tortoise is able to graze on natural foods then let the tortoise do so.

Tortoise Lighting FAQ's

Always allow a period of time for the tortoise to settle in on average we recommend 6 weeks.

After this time your tortoise will start to come out to bask and eat. If the tortoise is not coming out to eat and bask then check your temperatures.

If a tortoise is not warm enough they will sulk so a daily shallow warm bath will also help the tortoise.

Basking temperature is 30 to 35dc Air temperature 20 to 25dc.


During the cooler months (pre-hibernation) I would advise to have the Basking and UVB lamps on for around 10 hours a day.

When the weather is getting a little nicer this can be dropped to 8 hours per day.

During the summer months whe the tortoise has been outside basking under the sun, extra artificial heat should really not be needed.


Tortoise Care FAQ's

There is a basic rule of thumb.....

If it's T-Shirt weather then it's tortoise weather. However don't leave the tortoise outside over night if the temperatures drop below 10dc.

Also make sure your tortoise is safe from predators (foxes, rats and large birds)


The depth of the bath will depend on the age of the tortoise.

Ideally the water should just touch the bottom of the tortoises chin and the temperature should be warm.


This can change from year to year because as we all know tortoises behaviour is totally temperature related.

But as a rule try to use the coldest darkest months ...... December, January & February 

that way your tortoise will not be waking up during the coldest part of the year.


Where do i start......

If your tortoise is a Hermann, Marginated, Spurthigh then the answer is yes your tortoise should have an Artical10 certificate

However if your tortoise is a Horsfield, Leopard, Sulcata, Redfoot, Yellow foot, Indian Star etc then no they do not require the above certificate

If in doubt please see the DEFRA website


If your tortoise is fed on a natural diet then the tortoise should empty their bowels every few days.

But be aware that it can in some cases take up to 2 weeks for food to get from one end to the other!


This is normal, tortoises have 3 bodily functions,

they wee, poo and expel uric acid (that's the white stuff)

If the uric acid is grainy like sand it's a sign that the tortoise is de-hydrated so increase the amount of baths.

If the uric acid has a yoghurt texture then this is a sign that the tortoise is nicely hydrated.


A full change needs to be done every 4/6 weeks, however damp bedding and poo needs to be removed everyday.

We have tested and used all of the bedding available on our site so if in doubt don't hesitate to ask.


Always allow a period of time for the tortoise to settle in on average we recommend 6 weeks.

After this time your tortoise will start to come out to bask and eat. If the tortoise is not coming out to eat and bask then check your temperatures.

If a tortoise is not warm enough they will sulk so a daily shallow warm bath will also help the tortoise.

Basking temperature is 30 to 35dc Air temperature 20 to 25dc.

 


Normally the first thing to be affected is loss of appetite. However if this happens during the colder months of the year it may be a sign of the tortoise winding down for hibernation so be aware.

The most common signs are Sticky eyes, runny nose or squeaking when breathing. If these signs appear then consult a reptile vet.


The only treatment that your tortoise should need is worming.

This can be done at home which is less stressful for you and your tortoise. The wormer can be either added to the water when the tortoise is bathing or you can sprinkle the powder over the tortoises food.

The worming solution can be found on our site


During the cooler months (pre-hibernation) I would advise to have the Basking and UVB lamps on for around 10 hours a day.

When the weather is getting a little nicer this can be dropped to 8 hours per day.

During the summer months when the tortoise has been outside basking under the sun, extra artificial heat should really not be needed.


Tortoise Housing FAQ's

When your tortoise is young the depth of bedding should be about 2 inches within the roaming area of the tortoise table. In the bedroom area make the depth 3/4 inches as this allows the tortoise to dig and control their own body temperatures overnight.

As the tortoise gets old increase the depth of the bedding


Using Our Website / Shop FAQ's