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Customer Testimonials
To send us a comment please click the write testimonial button below. This form is just for general comments, not requiring a reply. For all sales enquiries, help or advice, please email us through the contact us page.
Thank You, Angela
Just a note to thank you for such a fast delivery. I only ordered yesterday and received my goods this morning! Thanks again.
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Thank you, Amanda Sudbury
My son has been after a tortoise for sometime. He saved all his Christmas, birthday and "jobs" money only spending the odd few pounds to buy a book on tortoises. It was just after his 12th birthday when he announced that he had enough money to buy a tortoise and the set up needed. We didn't agree straight away, I needed to do some research too! To be honest, I wasn't sure about buying a tortoise online, but after reading reviews and talking to The Tortoise Shop (who were very friendly and full of advice ) it helped me to make my decision. I placed the order online for our Horsfield Package Deal 2 on Good Friday, we got a phone call on the Tuesday to arrange delivery, and "Bruce" arrived on Wednesday morning all safely sleeping in his little box. We are all so very pleased with him, he is very entertaining to watch, and my son has been outstanding with him; I knew he would be :)
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Brilliant, fiona simpson mauchline
My new addition, Bullet, has just arrived. A 50th birthday present form my partner. I have wanted a tortoise for 40 years and this wee guy is everything I had hoped he would be. The service is second to none. I got the horsfield super saver deal and it comes with everything you need to get started. I placed a second order for the uva lamp the day after and asked for it to be added - no problem everything arrived in the one box, on time and with no problems. Dont be fooled by the "Super Saver Deal" heading - they are top quality products, the table is very substantial and well built, the leaflet is very informative for "newbies" like me. Bullet is happily basking, the only thing missing from the order was a pair of sunglasses for him!!!
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Herbert our little marinated torti, Michelle Northamptonshire
Just a little note to say thankyou for our little herbi,He is lovely and facinating to watch,Hopefully we will be able to get him a little friend later on in the year.
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tortoise , Helen Greenock
Hi received my wee Horsefield Tortoise and he/she is the most adorable wee thing ever.Took a wee while to eat now it eats like a horse lol. My poor cat doesnt know what to make of it. He/she is a wee joy to have
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Thank You, Sally
I bought a marginated tortoise 'christmas pack no.6' from you in December and you delivered him & the kit to me in time for my husbands christmas present - we are based in Manchester. Just wanted to say that he is absolutely adorable (the tortoise that is!)he is hugely loved, extremely friendly and very funny. Can't believe that a tortoise who we have named Norman could be so distracting!! Huge thanks, Sally
My Tortoise 'Peanut', Tristan & Louise Farnborough
I just want to say a huge thank you to all the staff at TTS, you were very patient with all the phone calls!! I am totally in love with my tortoise all thank to you.
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Thank You, Catherine Wylie
HI I recently spoke to Janine re my Horsefield as I was concerned that he was not eating. I have been following Janine's advice and I am very pleased to say that now a few days a week 'Humphrey' chomps into something tasty and seems to be back on track in that way. He has however developed an eye problem. There is no discharge or swelling noticeable he just seems reluctant to open it, although it opens very slightly when he has been up and walking about for a while. Just wondered if this is anything to be concerned about. Also please can i ask another two questions: do you know of any vets expert in tortoise care - we have an excellent vet for our other animals but he does not appear to know about tortoises - we live in LIncolnshire - or, is there a local list of vets with this expertise we can access. secondly - have you ever thought of providing workshops on tortoise care. There is so much conflicting information around and so many questions to be asked and I would certainly find a half day or even full day workshop very valuable, as I am sure others would. Just a thought! Many thanks Catherine Wylie [signed up for advice service last month]
Thank You , Trudy Urquart
Just wanted to say a massive thank you to all the staff at The Tortoise Shop for the excellent customer service. After finding my baby Tunisian tortoise dead the other week and calling them in a distressed state the staff were very helpful and offered loads of sympathy. Also because I had my tortoise less than a year they replaced her within a week. Pebbles will never be replaced but having Twinkle has made it a little easier. Thanks again The Tortoise Shop u r amazing :-))) xx
homer , gill essex
hi just phoned re my tortoise homer, thanks for all your advise re hibernating put my mind at rest, have stopped panicking its his first hibernation, so want to get it right for him, thanks again homers mum : )
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Yipee, Daisy-may
Thank you so much for my baba tortoise he is a very cute marginated tortoise I love him and so dose everyone else another thank you from me and my little Dexter the tortoise
Thank you, Lisa Jenkins Gwynedd, Wales
Our little pipsy arrived this morning not seeming distressed in any way from his trip. He is sooooooo cute and looks right at us, already clearly tame and confident. He's had a little bath, explored his new home, has some watercress and is now basking under his lamp :) Thank you so much! My daughter loves him.
Lightning, Michelle
hi the tortoise shop my 8yr old daughters tortoise was delivered yesterday (we got the horsefield, starter table & run..... full set) i couldnt log in so had to redo my account!!! just wanted to say a big thank you, my daughters face when she opened the box was priceless !!! are tortoise is called 'lightning' she/he is settening in nicely. thank you again michelle glascott
Yvonne Wood Worstead, Norfolk
on just arrived none the worse for his big lorry trip,had a bath and a bask now chomping his way through some fresh,baby dandelion. He is absolutely gorgeous - thankyou so much. You are always highly recommended xx
mrs badkin ROTHERHAM, SHEFFIELD
my first ever tortoise arrived very safe and sound and after having its little bath and going into its new home it hasn't stopped touring around and explored all its items in its home and eaten and basked under its light and is one happy baby marginated tortoise..a big thankyou to the tortoise shop for sll the fast help and advice i hope to get another next year to be a companion .thankyou all
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